Make WooCommerce returns simple for you and your customers.
Give customers a clear return portal in their account, and handle every request from review to resolution in one place. Start free with Lite and upgrade to Pro when your return workflow becomes more advanced.
Returns shouldn’t live in your inbox.
From order to resolution, in six clear steps.
- 1OrderThe customer receives their WooCommerce order.
- 2Return requestThey select products, quantities and a reason in the portal.
- 3ReviewYou see the request with the customer’s explanation.
- 4ApprovalApprove or reject the return in one click.
- 5ReturnThe item comes back and is marked as received.
- 6ResolutionThe return is closed and the timeline is complete.
A complete returns portal, free.
Lite gives logged-in customers a proper return portal and gives you a clear admin to manage every request. No trial, no time limit on the free version.
Customers see exactly where their return stands.
Logged-in customers pick an eligible order, choose the products and quantities, add a reason and an explanation, and follow the status in their account.
Every return in one admin overview.
Approve, reject, mark as received and close returns from WooCommerce. A status timeline keeps the history of each return, and a global return window decides which orders are eligible.
- Customer return portal
- Logged-in customer returns
- Select an eligible WooCommerce order
- Select products to return
- Select return quantities
- Basic return reasons
- Customer explanation
- Submit return request
- Customer return overview
- Return status tracking
- Admin return management
- Approve returns
- Reject returns
- Mark returns as received
- Close returns
- Basic return history/status timeline
- Configurable global return window
- WooCommerce HPOS compatibility
For when your return workflow gets more advanced.
Pro adds rules, evidence, resolutions and reporting on top of Lite. Your existing setup stays in place when you upgrade.
- 01Return requestFrom logged-in customers and verified guests.
- 02RulesProduct and category policies check eligibility.
- 03EvidencePhotos and evidence uploaded by the customer.
- 04ReviewStaff workflows route it to the right person.
- 05Replacement / Refund / Store creditChoose the right resolution per return.
- 06AnalyticsSee why products come back.
Advanced return policies
Product- and category-specific rules, product exclusions and final-sale rules decide what can be returned.
Replacement, exchange, store credit, refund
Choose the right resolution per return, with photo and evidence uploads to support the decision.
Return analytics and reporting
See why products come back and how quickly your team handles returns.
- Guest returns
- Secure guest verification
- Photo and evidence uploads
- Advanced return policies
- Product-specific return rules
- Category-specific rules
- Product exclusions
- Final-sale rules
- Replacement workflows
- Exchange workflows
- Store credit workflows
- Advanced refund workflows
- Advanced statuses
- Shipping/tracking integrations
- Automation
- Advanced email notifications
- Advanced staff workflows
- Return analytics and reporting
- Commercial updates and support
Start free. Upgrade when you need more.
| Feature | LiteFree | ProFrom €59 / year |
|---|---|---|
| Customer return portal | ✓ | ✓ |
| Logged-in customer returns | ✓ | ✓ |
| Guest returns with secure verification | — | ✓ |
| Select orders, products and quantities | ✓ | ✓ |
| Return reasons and customer explanation | Basic reasons | Advanced |
| Photo and evidence uploads | — | ✓ |
| Customer return overview and status tracking | ✓ | ✓ |
| Approve, reject, receive and close returns | ✓ | ✓ |
| Status timeline | Basic | Advanced statuses |
| Return window | Global | Per product & category |
| Product exclusions and final-sale rules | — | ✓ |
| Replacement and exchange workflows | — | ✓ |
| Store credit and advanced refund workflows | — | ✓ |
| Shipping/tracking integrations | — | ✓ |
| Automation and advanced email notifications | — | ✓ |
| Advanced staff workflows | — | ✓ |
| Return analytics and reporting | — | ✓ |
| WooCommerce HPOS compatibility | ✓ | ✓ |
| Commercial updates and support | — | ✓ |
| Get Lite Free | Get Pro |
Returns Portal for WooCommerce Pro
Yearly licence with all Pro features, commercial updates and support.
Lite
- Customer return portal
- Admin return management
- Global return window
- HPOS compatible
Pro · Business
- 5 websites
- All Pro features
- Updates and support
Need more plugins? The Pro Bundle includes all six Pro plugins for €149 / year.
Stores that handle returns better
“We started with Lite and it immediately replaced our return emails. Customers find the portal without any help.”
“The category rules and final-sale settings saved us a lot of discussions. Exchanges now take minutes.”
“We install it for clients who outgrow manual returns. The analytics show them which products cause problems.”
Frequently asked questions
Can’t find your answer? Contact support or read the documentation.
Is the Lite version of Returns Portal for WooCommerce really free?
Yes. Lite is available for free on WordPress.org and includes a complete customer return portal and admin return management.
Can guests request a return?
Lite supports returns by logged-in customers. Pro adds guest returns with secure guest verification.
Can I set different return rules per product or category?
Lite uses one configurable global return window. Pro adds product-specific and category-specific rules, product exclusions and final-sale rules.
Does it support exchanges, replacements and store credit?
Yes, in Pro. You choose per return whether to refund, replace, exchange or give store credit.
Will I lose my returns when I upgrade to Pro?
No. Pro builds on Lite, so your settings and existing returns stay in place.
Is it compatible with HPOS?
Yes. Both Lite and Pro are compatible with WooCommerce High-Performance Order Storage.
What happens when my Pro licence expires?
The plugin keeps working. You stop receiving commercial updates and support until you renew.
Start free with Lite. Upgrade to Pro when you’re ready.
Install the Lite version of Returns Portal for WooCommerce from WordPress.org in a few minutes. Your setup carries over when you move to Pro.