Turn customer complaints into a clear, manageable workflow.
Give customers a professional place to report an issue with their order, and give your team one dashboard to handle it. Start free with Lite, and grow into customer service and quality management with Pro.
Every complaint is feedback. Treat it that way.
A well-handled complaint builds trust with the customer and tells you where your products, packaging or shipping can improve.
A clear path from issue to resolution.
- 1OrderThe customer receives their order.Delivered
- 2ComplaintThey select the order and product, choose a category and describe the issue.New
- 3ReviewYour team reviews it with the order, product and customer context.Under review
- 4ResolutionYou resolve the issue and update the status.Resolved
- 5ClosedThe complaint is closed and stays in the customer’s overview.Closed
Professional complaint handling, free.
Lite gives logged-in customers a complaint portal in their account and gives your team an admin dashboard with the full order context.
Customers report an issue in a minute, and always know where it stands.
Customers select their own order and the relevant product, pick a category and describe the issue. Every complaint gets a unique reference and a status they can follow in their account.
All complaints, with the full context.
Search and filter complaints, see the order, product and customer behind each one, and move it through New, Under Review, Resolved and Closed.
- Logged-in customer complaint portal
- Select customer’s own WooCommerce order
- Select relevant product
- Basic complaint categories
- Complaint description
- Unique complaint reference
- Customer complaint overview
- Complaint status tracking
- Admin complaint dashboard
- Search/filter complaints
- View order/product/customer context
- Update complaint status
- Basic resolution workflow
- Statuses such as New, Under Review, Resolved and Closed
- HPOS compatibility
From complaint handling to quality management.
Pro adds evidence, assignments, SLAs and internal actions to every complaint, and turns the results into quality analytics for your products, categories and shipping.
- 1ComplaintFrom logged-in customers and verified guests.
- 2EvidencePhotos and evidence attached by the customer.
- 3AssignmentThe complaint goes to the right staff member.
- 4SLADeadlines keep response and resolution on time.
- 5Internal actionInternal notes and follow-up with your team.
- 6ResolutionAdvanced resolution workflows close the loop.
- 7Quality analyticsEvery complaint feeds your quality insights.
The whole conversation, in one place.
Customers add photos and evidence. Your team replies in a shared message timeline, adds internal notes only staff can see, and works with assignments, SLAs and deadlines.
- Photo/evidence uploads
- Customer/admin message timeline
- Internal staff notes and staff assignments
- SLA management and deadlines
- Guest complaints with secure verification
Learn from every complaint.
See complaint rates by product and category, the most common reasons, product defects, shipping damage and how long resolutions take.
Rate by product and category
Find the products and categories that cause the most complaints.
Reason analytics
See which complaint reasons are growing or shrinking.
Defect and damage insights
Spot product defects and shipping damage early.
Resolution-time analytics
Track how quickly your team resolves complaints.
- Guest complaint portal
- Secure guest verification
- Photo/evidence uploads
- Advanced complaint categories
- Advanced complaint workflows
- Customer/admin message timeline
- Internal staff notes
- Staff assignments
- Advanced statuses
- SLA management
- Deadlines
- Automation rules
- Advanced notifications
- Advanced resolution workflows
- Complaint analytics
- Complaint rate by product
- Complaint rate by category
- Complaint reason analytics
- Product defect insights
- Shipping damage insights
- Resolution-time analytics
- Commercial updates and support
Start with structure. Grow into quality management.
| Feature | LiteFree | ProFrom €59 / year |
|---|---|---|
| Logged-in customer complaint portal | ✓ | ✓ |
| Guest complaint portal with secure verification | — | ✓ |
| Select own order and relevant product | ✓ | ✓ |
| Complaint categories | Basic | Advanced |
| Complaint description and unique reference | ✓ | ✓ |
| Customer complaint overview and status tracking | ✓ | ✓ |
| Photo/evidence uploads | — | ✓ |
| Admin complaint dashboard with search/filter | ✓ | ✓ |
| Order, product and customer context | ✓ | ✓ |
| Statuses | New, Under Review, Resolved, Closed | Advanced statuses |
| Complaint and resolution workflows | Basic | Advanced |
| Customer/admin message timeline | — | ✓ |
| Internal staff notes and staff assignments | — | ✓ |
| SLA management and deadlines | — | ✓ |
| Automation rules and advanced notifications | — | ✓ |
| Complaint and quality analytics | — | ✓ |
| WooCommerce HPOS compatibility | ✓ | ✓ |
| Commercial updates and support | — | ✓ |
| Get Lite Free | Get Pro |
Complaint Portal for WooCommerce Pro
Yearly licence with all Pro features, commercial updates and support.
Lite
- Customer complaint portal
- Admin complaint dashboard
- Status tracking
- HPOS compatible
Pro · Business
- 5 websites
- All Pro features
- Updates and support
Need more plugins? The Pro Bundle includes all six Pro plugins for €149 / year.
Better service, better products
“Customers now report issues from their account instead of emailing us. Every complaint has a reference, so we always know what we’re talking about.”
“The SLA timers and assignments made our service team calmer. Everyone knows which complaint is theirs and when it needs an answer.”
“The shipping damage insights showed us one packaging type was the problem. We changed it and complaints dropped within a month.”
Frequently asked questions
Can’t find your answer? Contact support or read the documentation.
Is the Lite version of Complaint Portal for WooCommerce really free?
Yes. Lite is available for free on WordPress.org and includes a customer complaint portal, complaint references, status tracking and an admin dashboard.
Can guests submit a complaint?
Lite supports complaints from logged-in customers. Pro adds a guest complaint portal with secure guest verification.
Can customers upload photos?
Yes, in Pro. Customers can add photos and other evidence to their complaint.
Can customers see internal notes?
No. Internal staff notes in Pro are only visible to your team. Customers only see messages sent to them in the timeline.
What does quality analytics show?
Pro shows complaint rates by product and category, complaint reasons, product defect and shipping damage insights, and resolution-time analytics.
Will I keep my complaints when I upgrade to Pro?
Yes. Pro builds on Lite, so your existing complaints and settings stay in place.
Is it compatible with HPOS?
Yes. Both Lite and Pro are compatible with WooCommerce High-Performance Order Storage.
What happens when my Pro licence expires?
The plugin keeps working. You stop receiving commercial updates and support until you renew.
Give every complaint a clear path, and learn from each one.
Install the Lite version of Complaint Portal for WooCommerce from WordPress.org for free. Upgrade to Pro when you’re ready for SLAs, team workflows and quality analytics.